About Us
“80% of companies believe they deliver a superior customer experience yet only 8% of their customers agree!”
Bain & Company, international management consultancy
We want our phone answering service to help you deliver a superior customer experience.
Our inbound call handling and answering services are available 24 hours a day, 365 days a year and we handle hundreds of thousands of business calls annually for over 500 companies.
Our core values:
- Customer service is our focus and we strive to maintain the highest level at all times.
- Answering every telephone call promptly, professionally and respectfully. Maintaining communication with our customers at all times and meeting any challenges together.
- Answering 90% of all inbound phone calls within three rings.
Innovative Services
We are constantly looking for new and innovative ways to offer an even better inbound call handling service and our VIP telephone answering service is one such innovation, this was developed based directly on feedback received from a Client.
The VIP service, which forms an automatic part of our business call answering services package, allows us to recognise a caller from their caller id – even before they’ve spoken. We then immediately know who they are, where they’re from and how to address them, which means we create and maintain a highly-professional image for all our clients.
Facts surrounding Call Answering:
- One in three businesses fail to answer all incoming calls
- On average a business will miss 15% of its incoming calls
- The third most hated thing in business, after traffic wardens and junk mail, is voicemail
- 98% of people say that poor inbound call handling leaves a bad impression of the company
- 80% of callers hang up when they hear answer machines or voicemail
- 69% never call back
- 30% of senior executives have dropped a current supplier or not utilised a potential supplier because their phone calls were not returned or they were hanging on for too long
- One in three of those surveyed said that they had found supplier’s lines engaged so frequently that they had placed their business elsewhere.
The above is taken from research carried out by BT, NOP and The Survey Shop
We pride ourselves on being a family style firm offering a professional phone answering service. Our offices are located in Newbury near Reading Berkshire, but we are able to provide a business call handling service no matter where your office is located.
Verbatim, the Phone Answering Service
on 0800 656 9590 or by completing the form here.