Our approach to call answering

Your business is missing calls, missing opportunities and missing business every day.

The problem is, you’re probably not even aware of just how many.

So, is an answering machine the answer?

(Oddly, those who hate leaving messages on answering machines are the same people who “save money” by actually having their own answering machine!)

80% of callers won’t call back if they get an engaged tone and 70% of callers hang up when connected to an answer machine

So, 7 out of 10 calls missed -  7 clients irritated that you’re not able to take their order, not able to deal with their query, not able to give them more details about your company.

And the other 3 are probably looking at your competitors, right now.

Oh, and what if 2 people call at the same time? The second will get the engaged tone.

Here’s the answer – Verbatim, the phone answering service.

No answering machines, no engaged tone, no missed messages, no unanswered calls.

Your calls – all of them, or just when you’re busiest – will always be answered quickly, professionally, efficiently and discreetly.

We make you more efficient, more competitive, more customer-oriented and more profitable.

Simple as that.

Calls answered in your company name

Our VIP service identifies your important callers before they even speak

Every caller is greeted the way you want them greeted.

Messages are passed on quickly and accurately – in the way that you require

And it does not stop there; we treat and pay our staff well, which is why we have so many experienced receptionists to take your calls.

The right greeting

Our receptionists answer your call in your company name and with your greeting.

It doesn’t matter if you usually say “Hi”, “Hello”, “Good Morning – Company name” or even “Wotcha!” – whatever you want, that’s how our receptionists will greet your callers.

VIP service

If you’ve told us who are your important clients, our receptionists will know who they are when they call – even before they’ve spoken.

So they’ll never be asked who they are or where they’re from – a source of real irritation to a frequent caller.

Extra cost?

No, our VIP service is free for all clients.

How technology helps

Verbatim’s bespoke system is very flexible yet easy to use.

This means our receptionists can concentrate on giving exceptional service.

Sending messages is fully automated.

They are sent immediately the call is finished – and they can be sent to as many people as you need – via fax, text or email.

And you can change this any time.

Temporarily or permanently.

The Importance of Smiling

Our staff turnover is tiny and many of our receptionists have worked at Verbatim for years.

This alone shows how much they enjoy working with us and with each other.

This enjoyment comes through loud and clear: as many of our clients have told us – “you can hear the smiles”.

Working environment

This is no sweat shop call centre.

Our receptionists work in modern open plan offices and they are relaxed, friendly – and always professional.

Why don’t you come and see for yourself?

The kettle is always on and the welcome will be warm and genuine.