If you have your own switchboard and you want to use our live telephone answering service you need to get your switchboard maintainer to program Call Forward under whatever conditions you require.
Typically you can forward:
all calls
- This is useful when your office is unmanned for any reason – out of hours – or you do not want to be disturbed as you are all in a meeting.
calls when your lines are busy
- This is appropriate during normal office hours and you want us to act as an overflow when your telephone receptionist is busy.
calls when there is no reply
- This is useful when your offices are manned but from time to time calls ring out because there are more calls than there are people to answer them.
calls when your lines are busy or there is no answer within a certain period
- This is our clients’ most popular choice as it covers all eventualities, be it overflow, the phones are ringing but everyone is already on the phone or they are all otherwise engaged.
- It is also a great way of ensuring business continuity in the event of, for example, bad weather preventing your staff getting to work or, for one reason or another, your offices have to be vacated – disaster recovery.
Use the form to contact us today to find out how Call Forward can help your business, or call us on 0800 656 9590.
Never miss a call again! Contact us at
Verbatim, the Phone Answering Service
on 0800 656 9590 or by completing the form here.
Verbatim, the Phone Answering Service
on 0800 656 9590 or by completing the form here.