Reported in the Daily Telegraph Monday October 7th 2013 by Roland Gribben and Nathalie Thomas
“Advertisers spend record £3bn online in the first six months of the year trying to reach Britons that access the web via their computers, smart phones and tablets
Britons now spend one in 12 of the minutes they are awake surfing the internet….
…More than a fifth of all time spent is for entertainment ( source Internet Advertising Bureau- IAB research by PwC)
Social networks and blogs account for 12% of time or one in seven minutes.
Mobile share is increasing
How To Win More Customers And Retain Them For Longer
Have you noticed that it’s those small details that can make the difference between winning a new customer, and losing them to the competition?
And you’ll be surprised at the difference your telephone manner can make.
In these tough times, lots of businesses are investing time and money to attract new leads. From social media to blogging to email marketing, they get their message “out there” – only to undo all the hard work by:
• Not answering their phone quick enough
• Letting calls go through to voicemail
• Failing to have the telephone skills in place to respond effectively to new enquiries Continue reading
Warning: Is Your Availability Undermining Your Business Achievements?
Do you feel you have too much to do but never enough time to do it?
Does your growing to-do list leave you feeling stressed and overwhelmed?
Do you get frustrated by the amount of really good ideas you never implement?
If you run your own business, feelings like these are not uncommon. After all, time is your most valuable, but limited resource. It means you face the ongoing challenge of managing your day to ensure it strikes the right balance between:
• Dealing with the day-to-day tasks and emerging priorities alongside
• The high value work that will drive your business towards your longer-term vision
Does this sound familiar?
You’re right in the thick of an important piece of work.
You’re in the zone. You’re focused and you’ve got a sense that you’re on the verge of something pretty significant.
And then the phone rings…
It’s frustrating. To start with your concentration is broken. In addition, there’s the risk you’ll lose your train of thought and never recover. You quickly jot down some notes to jog your memory and just as you pick up the phone, the ring goes silent – you’re too late.
It’s a double whammy. Continue reading
We were immensely pleased to be featured on national TV on Tuesday, in a high profile programme on Sky & BBC.
The programme features a great interview by our MD, Graham Hill, discussing the importance of effective business communications.
If you missed the programme, catch the repeat on Sunday May 5th at 11:30am, on Sky C212 and BBC’s business chanel on C401.
Alternatively, you can watch again here: http://www.executivetv.org/clients_corporate_communication.htm
An award-winning Newbury company has been featured in a TV programme broadcast nationally and being repeated in May.
Telephone answering service Verbatim was featured on Sky C212 and the BBC’s business channel on C401 on Tuesday this week, in a high profile programme about effective business communications. The programme is being repeated on Sunday May 5th at 11.30 am.
A film crew spent several hours in January filming the company at its offices on the Greenham Business Park and the show will also be used to announce
the company’s new communication app to be launched soon.
Verbatim, which employs 20 staff, was founded by entrepreneur Graham Hill in 1997 and is now one of the country’s leading professional telephone answering businesses, handling calls for many of the UK’s top companies.
Viewers can see the programme on May 5th on Sky’s digital channel 212 or on Freesat channel 401
Further press info:
01635 573 208
Great teams create great results. Verbatim receptionists dressed up in pyjamas and red noses last Friday to raise money for comic relief. This is just one of the many fun things we do at Verbatim during the year and when an event can help a good cause then its a double bonus.
One of the key skills in answering the phone in a professional yet friendly manner is to “Smile”.
You can literally “hear the smiles”!
Verbatim’s Graham Hill (MD) and Hayley Oughton (Business Growth Executive) had great fun on Tuesday this week at the West Berks Chamber Lunch.
Graham gave a presentation on three topics close to his heart, and very relevant to many of the small businesses who attended the event.
See some photos of Graham presenting below; the three main topics Graham covered were: Continue reading
Phew, it’s been an exciting week here at Verbatim, the Phone Answering Service in Newbury!
We had Executive Television here on Wednesday, filming for a 30 minute TV documentary on Effective Business Communications. The programme will feature on SKY and BBC Business Digital Channel in the Spring.
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