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It’s OK, we don’t like call centres either!

by Matt Eldridge on August 5, 2016 in Verbatim News

I always feel a little dread when I tell people I work in a call centre, because let’s face it, the term ‘call centre’ is not one that inspires great joy. We have all been there; sitting on hold thinking we definitely should have got up to make that tea 15 minutes ago after all. […]

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Customers want to TALK to you!

by Matt Eldridge on August 5, 2016 in Verbatim News

At Verbatim we have bucked industry trends with long serving staff and high retention rates. In an industry with higher than average employee turnover, it’s even more important to invest in our people to help retain knowledge, skills and experience. Research shows – The majority (64.8%) of non-food retail customers prefer to interact with customer […]

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Sad news for us but great news for a little person :)

by Graham Hill on April 1, 2015 in Verbatim News

We are saying goodbye to Hayley later this month. Hayley has decided to become a full time mother to her beautiful little girl Alannah. I would like to thank Hayley for her dedication and contribution to Verbatim and for the outstanding service to our clients, many of whom have got to know her well. I’m […]

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Is Your Business Leaking Valuable Prospects?

by Verbatim on March 24, 2015 in Call Answering Advice

There’s no question that being a small business owner is seriously hard work! Apart from the day-to-day challenge of managing everything, there’s the constant need to drive more customers into your business. Yep, that makes sense. However, most business owners are missing the bleeding obvious. Are you one of them?

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Verbatim helps Africa to fight Ebola – and receives the AquAid Badge of Support

by Verbatim on October 15, 2014 in Uncategorized

Verbatim receive AquAid Badge of Support for funding a new water well in Africa to help fight Ebola

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Star Wars spotted at Greenham Common

by Verbatim on September 22, 2014 in Uncategorized

As every Star Wars fan now knows, the Millennium Falcon and two X-wing fighters have been spotted at Greenham Common in West Berkshire, just a 40 mile drive along the M4 to Pinewood Studios, and home to Verbatim – Thames Valley’s leading call answering service for businesses. With ‘Episode 7’ of Star Wars currently back on […]

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Winners receive their weight in beer

by Verbatim on August 1, 2014 in Uncategorized

We joined in this year’s World Cup football fever by running a Keepy-Uppy Challenge throughout the duration of the Games – the lucky winners were awarded their weight in beer. The challenge was run throughout the World Cup games, and the winners were announced on 16th July. Local businesses on the Greenham Business Park received […]

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Staff profile: Ann’s story – 16 years at Verbatim!

by Verbatim on June 11, 2014 in Uncategorized

Staff profile: Ann Davidson – 16 years working for Verbatim In 1998 I found myself at home with a two year old son.  I needed to get back to work and answered an ad in the local paper for a job at Verbatim. I got the job and started working 3 mornings a week and […]

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Full and Part-Time Telephone Receptionist / Customer Service Agent

by Verbatim on May 29, 2014 in Job Vacancies

Full or Part-Time Telephone Receptionist / Customer Service Agent with a good sense of humour and a bubbly personality Would you like to: Join a friendly yet dedicated professional service company established in 1997 ? Have variety in your day – answering calls for a range of clients from health care professionals to solicitors and […]

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When schools face closure due to bad weather – what’s the plan?

by Verbatim on March 26, 2014 in Call Answering Advice

With the UK weather being more unpredictable every year, schools are having to make immediate decisions about if and when to close. Often this decision is made out of hours, long before staff have arrived causing a communication issue all round, and for the Head Teacher the knock on effects of last minute closure are many

Notifying the right people, staff, students and parents promptly is vital if the Head wants to avoid situations that cause massive disruption, not just for the school, but for parents who are forced to make last minute childcare arrangements. The key in these situations is to have a robust, tested and approved plan in place that utilises the best and most reliable technology to speed the process up, and eliminate hassle. But whilst most schools will have a plan, it may not be effective, which leaves them unprepared and liable to confusion about what response mechanisms are in place.

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