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Just because your staff need a holiday, it doesn’t mean your business has to take a break too

by Graham Hill on June 14, 2017 in Call Answering Advice

We believe that the summer holidays are the ideal opportunity to recharge your batteries, but if the idea of stepping back from business or running with limited staff brings you out in a cold sweat, Verbatim’s call answering service might just offer the ideal solution.

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Benefits of using Verbatim
More than just call answering: Three hidden benefits of Verbatim

by Graham Hill on June 1, 2017 in Call Answering Advice

What if you’re looking for something more than just a Call Answering Service? Many people aren’t aware that Verbatim provides a range of additional services. These services are designed to take those mundane tasks off your plate. Here are just three of our ‘hidden’ services.

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Call answering service lady holding up number 6
Six reasons to use a call answering service

by Graham Hill on May 16, 2017 in Call Answering Advice

From regaining control of your time, through to improving your customer service, here are 6 reasons why you should use a call answering service.

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Young business owner taggled up in phone wires
How to stop fighting fires and restore calm

by Graham Hill on May 6, 2017 in Call Answering Advice

Running a business is more than just a job. From accounting, sales and office management to HR, marketing and customer service – you need to wear all of the hats, all of the time.

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Cupcake Day

by Graham Hill on November 24, 2016 in Charity

Diets were on pause this week at Verbatim while we held a Cupcake Day to raise money for the Alzheimer’s Society. Our lovely receptionist Angela, who has been with us for 14 years, organised the event; much to everyone’s pleasure, because who doesn’t enjoy cupcakes after all? She had many of us busy in the […]

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It’s OK, we don’t like call centres either!

by Graham Hill on August 5, 2016 in Verbatim News

I always feel a little dread when I tell people I work in a call centre, because let’s face it, the term ‘call centre’ is not one that inspires great joy. We have all been there; sitting on hold thinking we definitely should have got up to make that tea 15 minutes ago after all. […]

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Customers want to TALK to you!

by Graham Hill on August 5, 2016 in Verbatim News

At Verbatim we have bucked industry trends with long serving staff and high retention rates. In an industry with higher than average employee turnover, it’s even more important to invest in our people to help retain knowledge, skills and experience. Research shows – The majority (64.8%) of non-food retail customers prefer to interact with customer […]

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Sad news for us but great news for a little person :)

by Graham Hill on April 1, 2015 in Verbatim News

We are saying goodbye to Hayley later this month. Hayley has decided to become a full time mother to her beautiful little girl Alannah. I would like to thank Hayley for her dedication and contribution to Verbatim and for the outstanding service to our clients, many of whom have got to know her well. I’m […]

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Is Your Business Leaking Valuable Prospects?

by Graham Hill on March 24, 2015 in Call Answering Advice

There’s no question that being a small business owner is seriously hard work! Apart from the day-to-day challenge of managing everything, there’s the constant need to drive more customers into your business. Yep, that makes sense. However, most business owners are missing the bleeding obvious. Are you one of them?

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Verbatim helps Africa to fight Ebola – and receives the AquAid Badge of Support

by Graham Hill on October 15, 2014 in Uncategorized

Verbatim receive AquAid Badge of Support for funding a new water well in Africa to help fight Ebola

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