Phone Answering Solutions for Large business

Universal Engineering employed the services of Verbatim to manage calls missed by our reception and to provide out of hours cover.

Verbatim have proved to be an effective resource for managing missed calls, ensuring messages are taken and passed to our team in an efficient and professional manner. Using Verbatim has ensured that our customers and other callers are given a high level of service when our offices are closed or calls levels prove too high for our team to handle.

Having used the service myself I find the staff very professional at all times.
M. Blunden, Universal Engineering Limited http://www.universalengineering.co.uk

Julie Boswell www.ahfrancis.com

“Thank you .. for handling our calls so professionally”

“I just wanted to say thank you from all of us here to you and your colleagues at Verbatim for handling our calls so professionally- although you are all at a distance and out of sight we are fully aware of how well you support us and I would like you to know that you are certainly not out of mind.”

Paul Buckett, Head of Press and Public Relations
Volkswagen Group UK Limited

“The quality and service of your reception is first class”

“We have dealt with Verbatim for over five years and you have dealt with all of our telephone answering. The quality and service of your reception is first class. Our customers and clients believe that your reception is our reception and I would have no hesitation in recommending your services to any size of business.”

Russell Harrison, Managing Director
Russell Harrison PLC

“Extremely pleased with the service”

“I had an interesting conversation with my Chief Executive today. He is extremely pleased with the service you are providing to us and will be talking to me in the near future about linking up all our centres! Great news, eh? Keep up the excellent service Olivia, I am particularly pleased this has worked out.

Tracey Cameron
Workspace Group PLC

“We now never miss a new opportunity”

“We have our own receptionist but we need extra help in busy times. I wanted to take the opportunity to thank you and your receptionists for your continued excellent service. Admittedly at first I was a little unsure if we really needed the services of Verbatim. We have our own receptionist, Julia, who’s great and most of the time she manages fine. However there are frequently times when we have customers walking in and the phone won’t stop ringing. This is when Verbatim has proved invaluable. We can really concentrate on our customers giving them our full attention, we never have to keep them waiting whilst we answer an endlessly ringing phone. And we no longer hear the dreaded “I have tried calling a few times but-”. However the main impact has been on our bookings thanks in part to the fact that we now never miss a new opportunity. The receptionists are great and I can’t recommend Verbatim highly enough!”

Eleanor Monks, Manager
Captains’ Club Spa