Comments for Phone Answering Service @ Verbatim http://www.thephoneansweringservice.co.uk the Phone Answering Service Mon, 06 Feb 2012 13:12:32 +0000 hourly 1 http://wordpress.org/?v=3.0 Comment on When snow stops you reaching the office who will answer your phones? by Graham http://www.thephoneansweringservice.co.uk/when-snow-stops-you-reaching-the-office-who-will-answer-your-phones/#comment-11361 Graham Mon, 06 Feb 2012 13:12:32 +0000 http://www.thephoneansweringservice.co.uk/?p=3351#comment-11361 Hi Sarah, Thanks for commenting. You are so right. Just as Gary Perkins mentioned in the blog he has had two major events in the last few years and had he not had Verbatim's overflow call answering service the impact on his business would have been considerable. Graham MD Verbatim, The Phone Answering Service Hi Sarah,
Thanks for commenting. You are so right. Just as Gary Perkins mentioned in the blog he has had two major events in the last few years and had he not had Verbatim’s overflow call answering service the impact on his business would have been considerable.

Graham
MD Verbatim, The Phone Answering Service

]]> Comment on When snow stops you reaching the office who will answer your phones? by Sarah Fletcher http://www.thephoneansweringservice.co.uk/when-snow-stops-you-reaching-the-office-who-will-answer-your-phones/#comment-11341 Sarah Fletcher Mon, 06 Feb 2012 11:37:20 +0000 http://www.thephoneansweringservice.co.uk/?p=3351#comment-11341 I believe all companies should have a bad weather/disaster plan for their businesses and be able to access and work virtually wherever possible. Having call answering backup and support can be a vital part of your plan. Don't let the snow close you down! I believe all companies should have a bad weather/disaster plan for their businesses and be able to access and work virtually wherever possible. Having call answering backup and support can be a vital part of your plan. Don’t let the snow close you down!

]]> Comment on Would you trust your business calls to a bunch of convicted criminals? by Ali Carter http://www.thephoneansweringservice.co.uk/would-you-trust-your-business-calls-to-a-bunch-of-convicted-criminals/#comment-302 Ali Carter Mon, 23 May 2011 15:25:11 +0000 http://www.thephoneansweringservice.co.uk/?p=1172#comment-302 Leaving aside the data protection issue here - answering the phone professionally and responding to enquiries appropriately is a real art, the voice on the line is a representative of the company and will effect the way customers perceive that company ... I doubt very much that the level of motivation of someone earning just £1.50 a day will manifest into a happy smiley voice! Leaving aside the data protection issue here – answering the phone professionally and responding to enquiries appropriately is a real art, the voice on the line is a representative of the company and will effect the way customers perceive that company … I doubt very much that the level of motivation of someone earning just £1.50 a day will manifest into a happy smiley voice!

]]> Comment on Would you trust your business calls to a bunch of convicted criminals? by Sarah Arrow http://www.thephoneansweringservice.co.uk/would-you-trust-your-business-calls-to-a-bunch-of-convicted-criminals/#comment-298 Sarah Arrow Fri, 20 May 2011 17:57:06 +0000 http://www.thephoneansweringservice.co.uk/?p=1172#comment-298 Hi Graham I hope my banks call centre is not planning on using them! I want my info kept confidential and not in the hands of people who need to rehabilitate One a more positive note, glad to see your inmates dress better :) Hi Graham
I hope my banks call centre is not planning on using them! I want my info kept confidential and not in the hands of people who need to rehabilitate

One a more positive note, glad to see your inmates dress better :)

]]> Comment on Would you trust your business calls to a bunch of convicted criminals? by Graham http://www.thephoneansweringservice.co.uk/would-you-trust-your-business-calls-to-a-bunch-of-convicted-criminals/#comment-296 Graham Fri, 20 May 2011 13:29:43 +0000 http://www.thephoneansweringservice.co.uk/?p=1172#comment-296 Thanks Nigel from all the Verbatim inmates. Have a great weekend. Thanks Nigel from all the Verbatim inmates. Have a great weekend.

]]> Comment on Would you trust your business calls to a bunch of convicted criminals? by Nigel Morgan - Morgan PR http://www.thephoneansweringservice.co.uk/would-you-trust-your-business-calls-to-a-bunch-of-convicted-criminals/#comment-295 Nigel Morgan - Morgan PR Fri, 20 May 2011 12:33:57 +0000 http://www.thephoneansweringservice.co.uk/?p=1172#comment-295 Unbelievable! I'm all for rehabilitating prisoners, but cannot believe that they think it is okay to have them answering phones! I like having the Morgan PR telephones answered by your lovely 'inmates' who cheerfully greet our clients and prospect and pass them through with an audible smile! And I don't have to worry they are going to fleece me or the caller as their profresionalism and honesty is beyond question. Keep up the good work! Unbelievable! I’m all for rehabilitating prisoners, but cannot believe that they think it is okay to have them answering phones!

I like having the Morgan PR telephones answered by your lovely ‘inmates’ who cheerfully greet our clients and prospect and pass them through with an audible smile! And I don’t have to worry they are going to fleece me or the caller as their profresionalism and honesty is beyond question. Keep up the good work!

]]> Comment on How much would you pay for excellent customer service? by Graham http://www.thephoneansweringservice.co.uk/how-much-would-you-pay-for-excellent-customer-service/#comment-287 Graham Mon, 16 May 2011 15:17:46 +0000 http://www.thephoneansweringservice.co.uk/?p=1145#comment-287 Thank you so much Nigel for the kind words about my team, at Verbatim's telephone answering service. We take training and service seriously and are always looking at ways we can improve. Thank you so much Nigel for the kind words about my team, at Verbatim’s telephone answering service. We take training and service seriously and are always looking at ways we can improve.

]]> Comment on How much would you pay for excellent customer service? by Graham http://www.thephoneansweringservice.co.uk/how-much-would-you-pay-for-excellent-customer-service/#comment-286 Graham Mon, 16 May 2011 15:14:55 +0000 http://www.thephoneansweringservice.co.uk/?p=1145#comment-286 Thanks for taking time to comment, much appreciated. It is staggering that so many companies spend so much money on brand identity and a marketing image yet blow it out of the window because they haven'y taken the time to train their staff in the basic skills in answering the phone. Thanks for taking time to comment, much appreciated. It is staggering that so many companies spend so much money on brand identity and a marketing image yet blow it out of the window because they haven’y taken the time to train their staff in the basic skills in answering the phone.

]]> Comment on How much would you pay for excellent customer service? by Warren Cass http://www.thephoneansweringservice.co.uk/how-much-would-you-pay-for-excellent-customer-service/#comment-279 Warren Cass Mon, 09 May 2011 18:58:13 +0000 http://www.thephoneansweringservice.co.uk/?p=1145#comment-279 I completely agree Graham and it continuously astounds me that companies fail to get this right. In fact it is taking all of my will power not to name and shame. Simple rule, if you are dealing with people, manners maketh man (Or women ;-) and smiling is free! PS as a Verbatim customer for 5 years now I know you practice what you preach! I completely agree Graham and it continuously astounds me that companies fail to get this right.

In fact it is taking all of my will power not to name and shame.

Simple rule, if you are dealing with people, manners maketh man (Or women ;-) and smiling is free!

PS as a Verbatim customer for 5 years now I know you practice what you preach!

]]> Comment on How much would you pay for excellent customer service? by Nigel Morgan - Morgan PR http://www.thephoneansweringservice.co.uk/how-much-would-you-pay-for-excellent-customer-service/#comment-275 Nigel Morgan - Morgan PR Mon, 09 May 2011 13:41:17 +0000 http://www.thephoneansweringservice.co.uk/?p=1145#comment-275 Great blog post Graham and you make good points, not least that best part of outstanding customer service is that people will not question the cost if they perceive the are getting good value, and great customer service is invaluable. As a client of Verbatim I have to say your team are consistently friendly, professional and polite when they answer and transfer calls for Morgan PR and our clients often comment on the customer service they encounter when calling us. Great blog post Graham and you make good points, not least that best part of outstanding customer service is that people will not question the cost if they perceive the are getting good value, and great customer service is invaluable.

As a client of Verbatim I have to say your team are consistently friendly, professional and polite when they answer and transfer calls for Morgan PR and our clients often comment on the customer service they encounter when calling us.

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