Call Answering Case Study - Disaster Recovery and Business Continuity
A huge snow storm prevented most staff at a big firm of solicitors from getting to work. With 130 staff and 40 fee earners, there were going to be a lot of unanswered calls and disaster recovery was a major part of their business continuity policy.
The company asked Verbatim to take over the day's calls.
We seamlessly took over the firm's calls, answering in the company's name as usual, putting calls through direct to the person being called and sending messages via email and SMS.
We think this is a classic example of business continuity as not a single caller realised what had happened, and most of the staff were unaware until they were told the following week..
Use the form to contact us today if you would like to learn how our disaster recovery service will benefit your company, or call us on Freephone 0800 0787 300.
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