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Call Answering Case Study - Outsourced Reception


 

 

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A large manufacturing company had two full-time receptionists; one was about to leave and the company did not want to employ a replacement. So it decided to test the effectiveness of an outsourced reception service.
 
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Verbatim was asked to provide fulltime virtual phone reception to answer all calls to the company.
 
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Verbatim now handles over 150 calls a day for the client and all the client's staff have their calls handled in their own preferred ways.
 
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The company was well pleased with Verbatim's performance, so it did not replace the receptionist who was leaving and the remaining receptionist was absorbed into another department. Efficiency has been increased, customer service enhanced, and a saving of over £2000 pm has been made.
 
Use the form to contact us today to learn how an outsourced reception service will benefit your company, or call us on Freephone 0800 0787 300.
 
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