Call Answering for Fault Logging, Complaints & Feedback

With our call answering service for fault logging, complaint handling or feedback collection, you will…

• provide first-class customer service
• offer a professional call logging system with no impact on current staff
• answer every call quickly and helpfully – no more missed calls
• build an accurate database of faults, complaints or feedback
• save a great deal of time in time and resources.

• calls answered in your company name
• data we have collected for you sent immediately or at your preferred time of day
• data entered direct onto your website
• data copied to your colleagues
• end of day reports of messages and data
• out of hours voicemail - messages will be sent to you by e-mail.
• access to Verbatim Online to view the data we have collected for you and call statistics, and to administer your account.
• As many 0845 phone number (s) as you need - at less cost than BT.

Click here to learn how our live telephone answering service works

Contact us today to see how our call answering services can help you handle your fault logging and customer feedback, or call us on Freephone 0800 0787 300