Our Approach to Call Answering

Your call - our business.

We really want you to stand out from the crowd in the way your calls are answered.

No answer machine, no engaged tone, no missed messages, no unanswered calls.
Your telephone will always be answered professionally, efficiently and discreetly.
Our whole aim is to make you more efficient, competitive, customer-oriented and profitable.

80% of callers won’t call back if they get an engaged tone
70% of callers hang up when connected to an answer machine

We are different from other call answering services for two reasons.

1. The positive impact using us will have on your business.

• Not only will you always present a professional image to your customers.
• You will also increase business simply by not missing any more calls.
• And if you’re not ruled by your phone, you’ll have time to think, plan, innovate and grow.

2. The tailoring of our services around your specific and highly individual needs.

• Calls answered in your company name
• Our VIP service identifies your important callers before they even speak
• Every caller is greeted the way you want them greeted.
• Messages are passed on quickly and accurately in a way that suits you best.

We operate an ethical policy throughout the company which includes transparent pricing, fair terms and open contracts, and to prove the point here is a comment by David Cooper of Accounting and Business Solutions:

"Just to let you know that I had my first contact meeting today with your organisation with Oliver White. I have been in business for 15 years and Oliver is the first sales person that I can honestly say I have absolutely no issues doing business with. His presentation was first class, calm and concise. What a well mannered, presentable and intelligent individual. A real credit to your business."

And it does not stop there; we treat and pay our staff well which is why we have so many experienced receptionists to take your calls.

For Verbatim’s clients, it really is a person answering the call.

Hard to believe in this automated, ‘Press 5 for frustration’, ‘who cares about customer service’ world but it’s true. And that’s what helps us to stand out from the crowd.

Our receptionists answer your call in your company name and with your greeting. It doesn’t matter if you usually say Hi, Hello, Good Morning or Wotcha – whatever you want, that’s how our receptionists will greet your callers.

If you’ve told us who are your important clients, our receptionists will know who they are when they call - even before they’ve spoken.  So they’ll never be asked who they are or where they’re from - a source of real irritation to a frequent caller.

Verbatim’s bespoke system is very flexible but easy to use which means our receptionists can concentrate on giving exceptional service. Sending messages is fully automated. They are sent immediately the call is terminated and they can be sent to as many people as needed, via fax, text or email.

Staff turnover is tiny and many of our receptionists have worked at Verbatim for years which just shows how much they enjoy working with us and with each other. This enjoyment comes through loud and clear: as many of our clients have told us – you can hear the smiles.

This is no sweat shop call centre. Our receptionists work in modern open plan offices and they are relaxed, friendly, and always professional.

Why don't you come and see for yourself? The coffee and tea may be a bit questionable but the welcome will be warm and genuine.