Access Your Account 24/7

Verbatim Online is a password protected service set up especially for our clients where they can administer their accounts 24 x 7 wherever they are in the world.

Individual staff members can only access their own records. The administrator however, can access all areas.

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They can view:

• current and past messages
• their current price plan.
• the quantity of calls we have answered by time of day and by date.
• a log of all changes made to data
• their staff list
• orders which we have taken
• data capture forms  / sales enquiry forms which we have taken
• a list of calls that had no action.

Or they can update their:

• VIPs and frequent callers.
• diaries ( every member of staff can have their own diary facility)
• departments in the company.
• methods of payment used for mail order customers  (For clients for whom we take credit card orders)
• stock lists.
• media sources for advertising campaigns
• their company's general details.
• .their staff lists and contact details

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 Verbatim Online is a real time facility. This means that as soon as you have made a change, your Verbatim receptionists will have the information at their fingertips.