24 Hour Telephone Answering Service

Virtual office and out of hours call handling for 24 Hour Callouts – Fault Escalation & Emergency

Our UK based virtual answering service provides a complete virtual office solution with out of hours call handling and 24hr x 7 coverage, making it ideal for a company wanting to offer a foolproof fault escalation or emergency service.

With our 24 hour emergency helpline answering service you’ll also get-

• a first-class call answering service and call management solution, 24 hours a day, 7 days a week, 365 days a year, which won’t impact your current staff
• enhanced efficiency through professional out of hours call handling
• no missed calls
• exceptional client satisfaction levels.

…and all this for a fraction of the cost of employing more staff. Our call centre operation in the UK provides 24 hour telephone answering with full out of hours cover, ideal for escalation and emergencies.

If your business survives on reaching service level agreements and emergency call outs then you need to supply a 24 hour emergency helpline, our call centre operation can achieve this for you. Interested to know more? Call us on freephone 0800 656 9590 or alternatively read on to see how the system works.

What do I get?

• all calls will be answered in your company name
• data can be entered into a structured Data Capture Form or onto your website.
• emergency call out escalation process – engineer 1 is called and if there is no reply we call engineer 2 and so on until the last resort is to get the Service Director out of bed !
• we can connect the caller to the person on duty at the time
• if you want voicemail for out of hours, messages can be sent to you by e-mail.
• we can provide you with as many 0844 phone numbers as you need and at less cost than BT.
• your VIP clients will be identified even before they speak, so we know who they are, where they’re from, and how they like to be addressed, even out of hours.
• web access to the Verbatim portal to complete your diary, administer your VIP list, and see all messages.
• daily summary reports of all calls and messages.

Click here to learn how our 24 hour callout service works

Click here to read a case study about this service.