About Us

"80% of companies believe they deliver a superior customer experience yet only 8% of their customers agree!"
Bain & Company, international management consultancy

We want to help you deliver that superior customer experience.

Open 24 hours a day, 365 days a year, we handle hundreds of thousands of calls annually for over 400 companies and every single call is special to us.
Our ethos is: we will always be there for you.

Our values

• Our focus is always be on you, our customers
• Every call is treated with the utmost promptness, respect and courtesy
• If any challenges arise, we will talk to you about them
• Our aim is to answer 90% of all calls within three rings
• We maintain the highest level in our dealings with our customers, suppliers, staff and business associates

Innovation

We’re constantly looking for new and innovative ways to offer an even better service. Our VIP service is one such innovation and came about as a direct result of feedback from a client.

The VIP service, an automatic part of the call answering service, lets us recognise a caller from their caller id even before they’ve spoken. We thus know who they are, where they’re from and how to address them, which means we create and maintain a highly-professional image for all our clients. 

Did you know…

• One in three businesses fail to answer all incoming calls
• On average a business will miss 15% of its incoming calls
• The third most hated thing in business, after traffic wardens and junk mail, is voicemail
• 98% of people say that poor telephone handling gave a bad impression of the company
• 80% of callers hang up when they hear answer machines or voicemail
• 69% never call back
• 30% of senior executives have dropped a current supplier or a potential supplier because their phone calls were not returned or they were hanging on for too long
• One in three of those surveyed said that they had found supplier’s lines engaged so frequently that they had placed their business elsewhere.

From research carried out by BT, NOP and The Survey Shop