Reduce Your Costs by Outsourcing your Call Centre Services

As a charity you will know that having a call centre is a necessity not only for handling donor calls and fundraising responses, but also to respond to calls for assistance from your beneficiaries. The question is – can your charity afford to keep this entire service in house and how effective is it?

Unfortunately the reality of life today is cost cutting and as a charity your budgets and outgoings are under continuous scrutiny with Trustees looking for ways to reduce costs, naturally one of the largest costs for any organisation can be attributed to staff.

An alternative solution for your charity is to outsource some of the tasks your operators currently handle to an external telephone answering company, by outsourcing these call centre functions we can potentially reduce your overall head count and take over the following responsibilities:

• Answering calls requesting information or wanting to make a donation
• Handling any overflow calls when your staff are engaged or busy
• Answering all out of hours calls if required for specialist services with our 24 hour (hr) call out service
• Dealing with telephone responses to a recent charity campaign or fundraising exercise
• Sending out your fundraising packs by utilising our direct mail fulfillment service

In addition to the above outsourcing our call answering centres can also provide the following benefits:

Flexibility

Our call answering services can respond to your ever changing needs with minimal fuss – so if you require a more enhanced service for a short time to respond to a mailing we can help.

Quality

Our receptionists are skilled to deal with calls sympathetically having many years of taking calls for Help The Aged.

New Technology

Your charity will automatically benefit from the latest innovations in call answering, when we upgrade so do you.

Improved Productivity

With a live answering service dealing with your calls, your staff will be free to perform the tasks they were employed for and are not wasting time listening to voicemail messages – did you know that it takes an average of one minute and 22 seconds to listen to, understand and take a message and action every voicemail, but a message taken by a receptionist and sent as an email or text takes on average 10 seconds to action.

If you find the above represents your Charity and feel we can help contact us to discuss your needs.