Public Sector and Local Authorities Contact Centres

Have you considered outsourcing your business answering service?

Being in the public sector you may be familiar with the following:

• Increasing budget constraints
• Staff shortages
• Recruitment embargo
• Falling productivity through understaffing

If you recognize any of these and they apply to you, a business call answering service could be the solution you are looking for:

Budget constraints

You could cut your headcount by outsourcing your call answering services.

Staff shortages

You can stop worrying, our service is not affected if you have staff away on holiday, maternity/paternity leave, or are unwell and we can offer additional cover above and beyond, if required.

Recruitment embargo

If you need additional resources for a short term project and need people to handle the incoming calls, we can help.

Improve efficiency

By outsourcing your contact centre and deploying your existing staff more efficiently, your resources will go further.
In addition to your department meeting its targets and budgets your relationship with the Public is just as important. Answering calls promptly, professionally and efficiently is imperative, as a well answered telephone will give your caller confidence. Furthermore, not everyone likes leaving messages, particularly if they have a confidential enquiry or comment and speaking to a live operator will give them the comfort of knowing their message has been heard and understood.

The solution – Outsourcing your Contact Centre Services

By outsourcing your contact centre and using a value for money business answering service (which costs much less than employing more staff) we can offer the following benefits:

• Prompt call answering – enabling you to deliver an even better service
• Avoid missed calls and enhance your professional image
• Accurate message taking by helpful and sympathetic staff
• Handling peak call traffic
• Live operator service meaning no voicemail
• Reducing your staff costs
• Accurate record keeping of all your telephone calls

In addition our service can also respond to the following:

• Handling calls requesting information
• Helping callers to register for a service or an event
• Answering any overflow calls when you’re staff are engaged or busy
• If required answer calls in the evening or weekends for specialist services
• Call screening

Oxford City Council reduced customers average waiting time to just 10 seconds and saved 60% in monthly fees

If you still need persuading recently our team in Newbury stepped in at short notice to take over from one of the “big outsourcing companies” on a 9 month project for Oxford City Council. We reduced the Council’s average call answering time from over 30 seconds to less than 4 rings and saved them over 60% in monthly fees.

To understand how our UK based business answering service can help your business, please contact us or call our freephone number 0800 656 9590 – our team are ready to help you.